By David Reevely, Ottawa Citizen, December 2, 2013
OTTAWA — A damning report laying out the many ways Ottawans feel their city government ignores them has officials rushing to improve how they engage the public in important decisions.
“What it’s about is, how do you move from being that collection of small little villages and move to being a city and having a conversation and consultations as a city?” said Aaron Burry, the senior city manager in charge. “Smaller-tier municipalities had councils that were involved in every single little issue. ... We have to get better about having the conversations that are important to people without it being process-laden.”