By Nick Grover, Ottawa Citizen Op-Ed
What if riders and bus operators, who have the deepest understanding of what quality transit requires, actually had some control over the service OC Transpo provides?
...But, as any casual bus rider knows, the issues with transit go well beyond LRT. Our bus network is expensive, slow and unreliable. We should take this opportunity to ask why our nominally “public” transit system is so terrible at meeting people’s needs. It could be because there are no actual bus riders or operators guiding the agenda.