New Para Transpo online booking system gets mixed reviews

By CBC News Ottawa, March 1, 2020

Para Transpo now allows riders to schedule next-day trips online — a feature long-sought by customers frustrated by the unwieldy phone booking system  — but not everyone is impressed by the upgrade.

Freelance journalist Sarah Trick and Catherine Gardner, former chair of the city's accessibility advisory committee, both use Para Transpo and reviewed the new service last week for CBC Radio's Ottawa Morning.

"There's a number of problems that, if they had consulted with a number of us before launching it, the bugs may have been worked out," Gardner said.

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