'My only motivation is to improve public transit': Open, forceful citizen transit commissioner raises stink at city hall

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By Andrew Duffy, Ottawa Citizen, February 15, 2020

It’s early Friday afternoon on a cold day in February and, once again, Sarah Wright-Gilbert’s phone is blowing up.

One year into her volunteer role as a citizen transit commissioner, the 38-year-old has made herself an essential source of news and information about the city’s fickle light rail system.

Today, the Confederation Line is having trouble navigating the winter weather: two trains have had to be towed. The episode follows a morning power outage that delayed some trains, and still more “switch issues.”

Wright-Gilbert has taken to her preferred medium, Twitter, to update commuters on the unfolding situation and to express her dissatisfaction with the status quo.