When parts of the brand-new LRT fall off, is it time to worry?

By Joanne Chianello, CBC News Ottawa, January 18, 2020

It's hard to know what has become more tiresome when it comes to our not-always-reliable Confederation Line: officials' apologies to commuters for their "frustration" or those same officials' rationalizations that, whatever the issue du jour — door jams, cracked track welds, stuck elevators or, this week's transit surprise, a huge swath of downed electrical cable — it's simply par for the course.

The apologies, at least, are understandable. While surely most transit riders would rather have a more reliable light-rail service, the least they should expect from their city officials is an apology for their troubles.

Over the past few months, they've received them from everyone from Mayor Jim Watson, to OC Transpo boss John Manconi, to LRT-constructor Rideau Transit Group CEO Peter Lauch.

That they've had to plead for forbearance on the part of OC Transpo customers on numerous occasions is bad enough. That they appear careful to apologize exclusively for the inconvenience caused to customers appears downright patronizing.


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