McDonald's still rejects reusable mugs — but promises change following customer outrage

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By Sophia Harris, CBC News, January 15, 2020

McDonald's Canada plans to change its general policy of rejecting reusable mugs, a practice that has angered customers for years.

On Tuesday, the restaurant chain told CBC News that it hopes to have a new national policy in place by the end of February, which will allow customers to be served coffee or tea in their personal mug instead of a disposable cup.

"We listen to our guests, and we know this is an area of growing importance to Canadians," said spokesperson Ryma Boussoufa in an email.

The statement comes after CBC News first reached out to McDonald's in October, inquiring about customer anger over its current policy.

Brenya Green said she was stunned when she recently ordered a coffee at McDonald's and the restaurant chain told her that drinks must be served in disposable cups for sanitary reasons.