Yee: Fix language problems alongside other issues, OC Transpo

By Amy Yee, Ottawa Citizen, November 1, 2019

Five years ago, the Kanata Chinese Seniors’ Support Centre initiated a consultation in Barrhaven and Kanata among its seniors. The majority of participants said OC Transpo was how they got around. But these participants also listed both language and transportation as significant barriers to daily life. Some described “fear of getting lost, from lack of sense of direction and not knowing how to take a bus” as limiting their outings. The report suggested an important factor in improving health and wellbeing was “making seniors comfortable using the bus by making them familiar with the routes and places they need” to go.

As OC Transpo moves to fix some of the recent problems with both light rail and bus routes, it also needs to think about better serving communities such as these seniors.

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