Documents show confusion, misinformation during LRT delays

This was posted more than 12 months ago. The information may be outdated.

By Tom Spears, Ottawa Citizen, October 24, 2019

Wrong PA announcements.

Wrong information on the overhead signs.

OC Transpo staff who “weren’t given enough time to move customers” when an LRT delay occurred.

And somehow, the wrong recorded announcement was able to “override” the correct one on the PA system.

These communications gremlins faced OC Transpo on the Tuesday of its first week of LRT service, during its first significant delay, which slowed the system for about 40 minutes. Details in an internal “sit rep” (situation report) were released through an access to information request after this newspaper could not get the information about that day’s LRT delay through regular channels.