By Joanne Chianello, CBC News Ottawa, October 12, 2019
They say you only get one chance to make a first impression, but really, OC Transpo had two.
The first came on Sept. 14, when the Confederation Line finally — finally — opened its gleaming doors to the public. (More on doors later.)
Thousands filed aboard that pleasant Saturday afternoon. Most had no particular place to go; they just wanted to play some small part in a historic day. From Tunney's Pasture to Blair and back again the bands played, the public art impressed and the train operators waved as they pulled up to the platforms.
Everyone, it seemed, was smiling.
OC Transpo's second chance at a first impression came Monday, when suburban commuters long accustomed to getting to work on trusty old bus routes like the 95 were suddenly forced to transfer onto the LRT to complete their journeys, whether they wanted to or not.
https://www.cbc.ca/news/canada/ottawa/oc-transpo-failed-earn-trust-1.5318184