Editorial: Transparency's the ticket to regaining public trust on LRT

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By the Editor, Ottawa Citizen, September 7, 2019

Let’s start by giving John Manconi a little credit. On Thursday, the general manager of transportation for the City of Ottawa called a press conference to answer questions about why the western part of the new LRT shut down for 10 hours earlier in the week.

In a refreshing – and rare – example of city transparency, Manconi told reporters that three data transmitters had cut out early Wednesday. The reason was unknown. But because these communications devices – which tell the main computer system where trains are across the 12.5-kilometre line – weren’t functioning, three trains stopped in the LRT tunnel. It took several hours for staff to figure out why they weren’t moving between Tunney’s Pasture and Hurdman stations.