By CBC News Ottawa, June 25, 2019
The City of Ottawa is getting an earful about its new water billing system.
Under the new structure, which took effect April 1 along with a five per cent rate increase, a portion of the water bill is still based on consumption, but it also includes a fixed charge that's not based on usage.
In the past, the bill was based entirely on how much water the customer used.
But many customers who used to see lower bills because they use less water are crying foul.https://www.cbc.ca/news/canada/ottawa/complaints-over-water-bills-surge-1.5189049