Complaints over new water bills surge

By CBC News Ottawa, June 25, 2019

The City of Ottawa is getting an earful about its new water billing system.

Under the new structure, which took effect April 1 along with a five per cent rate increase, a portion of the water bill is still based on consumption, but it also includes a fixed charge that's not based on usage.

In the past, the bill was based entirely on how much water the customer used.

City staff argued the new system is a more equitable way of covering the cost of maintaining and upgrading billions of dollars worth of water and sewer infrastructure.

But many customers who used to see lower bills because they use less water are crying foul.

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