By Kelly Egan, Ottawa Citizen, May 21, 2019
Say this about customer “help” lines in a digital age — on hold in cyberspace, no one can hear you scream.
Brian Tinkess is 73, retired from running a well-known food truck called the Blooming Onion, and living in the ByWard Market area without a car.
He relies on public transit to get around so needs to check OC Transpo schedules fairly regularly. Though he has a computer, he isn’t very handy with it, so tends to use the “customer service & information line,” 613-741-4390, to get information on routes and departure times.
Just one problem — nobody really answers. “If you get through in less than 20 minutes,” says Tinkess, “you’re lucky.”https://ottawacitizen.com/news/local-news/egan-after-71-minutes-on-oc-transpos-info-service-line-senior-gives-up