By CBC News Ottawa, November 6, 2018
More than six months after Barrhaven bus riders voiced discontent at two public meetings, some say OC Transpo service to the suburban neighbourhood hasn't improved — and short-term relief is running late.
Coun. Jan Harder said she's still getting numerous complaints from frustrated riders who are forced to squeeze themselves onto already packed buses, or find themselves waiting for a bus that never comes.
"It's taking them over three hours a day from Barrhaven to get to work and come home," she said. "People just don't have the time to afford that, and that's not good customer service from my perspective."https://www.cbc.ca/news/canada/ottawa/barrhaven-transit-troubles-continue-1.4890772