Gatineau accessible transit users frustrated with new booking system

By CBC News Ottawa, May 6, 2018

Riders who use accessible transit services in Gatineau say they're frustrated with a new automated system that's left them with little control over when their rides will arrive.

The Société de transport de l'Outaouais (STO) introduced the new system two weeks ago, and some users have complained that the system now decides when they're picked up, instead of letting them schedule an appointment.

Jean Bélanger, who uses the service to get to dialysis treatments three times a week, told Radio-Canada the changes are frustrating and make the service more difficult to depend on.

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