City bus service at the 'peak of the peak of detours'

By Jon Willing, Ottawa Citizen, April 18, 2018

OC Transpo’s top manager says the service is “at the peak of the peak of detours” because of downtown construction, creating a “fragile” network that relies heavily on buses redirected to routes in response to demand changes.

“I’m sensitive to how important this is for our customers because any cancelled trip or any impact to our customer is important because we’re here to serve them and we care very much about their service,” John Manconi said after a transit commission meeting Wednesday.

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