Uber had few complaints after first year in Ottawa

By Kieran Delamont, Ottawa Metro News, November 12, 2017

One year after Ottawa city council gave Uber the greenlight, city staff say they have had relatively few problems and are not planning to require Uber drivers to install cameras in their cars.

The city released its one-year review of the ride-hailing service last week, shedding some light on a service, which has a higher proportion of residents using the service than all other Canadian cities.

In the first year of being legal, Uber drivers gave 49 million kilometres of rides in the city. Unsurprisingly, much of the activity is focused on downtown, with 2.7 million trips originating in the downtown Wards 12, 14 and 17, one third of all trips beginning in downtown and one third ending there as well.


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