STO reports decline in customer satisfaction - Ottawa - CBC News

By CBC News Ottawa, September 1, 2017

Users of the Société de transport de l'Outaouais (STO) in Gatineau were slightly less satisfied with the city's bus service last year, according to the results of an annual survey made public Thursday. Satisfaction with on-time performance dropped from seven points out of 10 in 2015 to 6.2 points last year. The quality of service also fell, according to respondents, by 0.5 points to 6.5.

STO president Gilles Carpentier pegs the decrease to traffic disruptions caused by road construction and street closures, particularly in Gatineau's Hull sector and across the river in downtown Ottawa.

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