By Trevor Pritchard, CBC News Ottawa, April 4, 2017
The City of Ottawa is in the midst of hiring about 20 part-time and full-time customer service representatives to help speed up a sluggish Para Transpo booking service that riders say leaves them stuck on hold.
Pat Scrimgeour, OC Transpo's director of transit customer systems and planning, said Monday that "a good number" of those new workers would be trained to take Para Transpo calls — and that users should start noticing a decline in wait times in the coming weeks.
http://www.cbc.ca/news/canada/ottawa/para-transpo-hiring-phone-operators-spring-1.4052726