Ottawa Para Transpo user bemoans 45-minute waits to book rides: ‘They wouldn’t do this to any other category of customer’
Ottawa Citizen

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By Joanne Laucius, Ottawa Citizen, March 12, 2017

Three or four mornings a week, Para Transpo user Suzanne Schecter Côté gets on the phone to schedule a ride for the next day. And waits. And waits. And waits.

It’s not unusual for her to be on hold for 45 minutes to book a ride. And that discriminates against people with disabilities, she argues.

“They wouldn’t do this to any other category of customer,” she said.

http://ottawacitizen.com/news/local-news/ottawa-para-transpo-user-bemoans-45-minute-waits-to-book-rides-they-wouldnt-do-this-to-any-other-category-of-customer