Three or four mornings a week, Para Transpo user Suzanne Schecter Côté gets on the phone to schedule a ride for the next day. And waits. And waits. And waits.
It’s not unusual for her to be on hold for 45 minutes to book a ride. And that discriminates against people with disabilities, she argues.
“They wouldn’t do this to any other category of customer,” she said.http://ottawacitizen.com/news/local-news/ottawa-para-transpo-user-bemoans-45-minute-waits-to-book-rides-they-wouldnt-do-this-to-any-other-category-of-customer