Presto readers failing to cope with OC Transpo route changes - Ottawa - CBC News

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By CBC News Ottawa, February 8, 2017

OC Transpo says recent failures with Presto card readers aren't being caused by the system itself, but a glitch in how the card readers process information they receive from computers on board buses.

"We made a number of fare changes and route changes at the end of last year and we uploaded a new database," said Pat Scrimgeour, director of transit customer systems and planning at OC Transpo.

Some riders have been contacting the transit authority directly — by phone and social media — to express their frustrations with the malfunctioning card readers.