Power companies told to bill customers monthly, a $10-million cost that will likely end up on bills

By Peter Kuitenbrouwer, Ottawa Citizen, October 20, 2016

A government board has told power companies across the province that by year-end they must send customers a hydro bill every month — a change that could cost up to $10-million, and will likely show up on the bills of consumers.

The Ontario Energy Board, a provincial body whose “goal is to promote a viable and efficient energy sector,” ordered the change in April; it is now beginning to roll out across the province. Although some utilities such as Hydro One, which largely serves rural Ontario, have sent out monthly bills for years, about 1.9 million electricity customers across the province get six bills a year.


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