By Matthew Pearson, Ottawa Citizen, June 9, 2015

The largest development companies in Ottawa are the ones set to benefit from a
new initiative that will provide concierge service within the planning
department, a council committee learned Tuesday. Lee Ann Snedden, the acting
head of development review services, told the planning committee the six-month
pilot program will match 20 so-called client relationship leaders (CRLs) with
“our major development firms” on the residential and commercial side. via
Councillors question planning concierge program to benefit 20 ‘major’
developers | Ottawa Citizen.