Jeni Armstrong: Taking on the transit trolls
Ottawa Citizen

By Jeni Armstrong, Ottawa Citizen, October 2, 2014

In its 2011 annual performance report, OC Transpo revealed that it had received fewer than 30 complaints per one million trips. That’s a decent figure – until you realize that missing from that statistic are complaints about fellow passengers.And let’s face it: the vast majority of transit transgressions aren’t served up by operators, but by riders. People who pay good money for a daily parade of bad behaviour. via Jeni Armstrong: Taking on the transit trolls | Ottawa Citizen.

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