By Jeni Armstrong, Ottawa Citizen, October 2, 2014
In its 2011 annual performance report, OC Transpo revealed that it had received
fewer than 30 complaints per one million trips. That’s a decent figure – until
you realize that missing from that statistic are complaints about fellow
passengers.And let’s face it: the vast majority of transit transgressions aren’t
served up by operators, but by riders. People who pay good money for a daily
parade of bad behaviour. via
Jeni Armstrong: Taking on the transit trolls | Ottawa Citizen.