By Jon Willing, Ottawa Sun, December 23, 2013
OC Transpo drivers are poised to receive special de-escalation training to help
them handle unruly passengers. Craig Watson, president of the union that
represents drivers, said the course design is still being worked out but he
expects each driver will receive a full day of training on de-escalation
techniques. via
OC Transpo drivers to get special training to de-escalate assault scenarios |
Ottawa & Region | News | Ottawa Sun.